“1-2 Page long writing in APA 6th standard with no plagiarism
SLAs use service quality metrics to express measurable QoS characteristics. Select two metrics from the list and provide a descriptive explanation of the importance of including these metrics in the SLA.
Please indicate the priority that should be placed on the metrics you selected when negotiating an SLA. 
Availability – up-time, outages, service duration 
Reliability – minimum time between failures, guaranteed rate of successful responses 
Performance – capacity, response time, and delivery time guarantees 
Scalability – capacity fluctuation and responsiveness guarantees 
Resiliency – mean-time to switchover and recovery
Security – security measures such as anti-virus updates and patching”

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