“Create a 2- to 3-page document (to submit in Blackboard) to support the Appliance Warehouse Service Plan that includes the following:
· Testing Plan: Create a testing plan to manage the systems through QA standards. Include a testing plan for each part of the new service you’ve identified, such as, scheduling, invoicing, and reporting. For each part identified, include in your testing plan an action to be tested, along with an expected outcome.
·  Implementation Plan: Indicate whether you will use parallel, direct, phased, or pilot changeover strategies. Explain your reasoning. For Implementation recommendations, refer to section 11.9, “Installation,” in Ch. 11 of Systems Analysis and Design.
· Training Plan: Indicate what a training plan would include for affected employees, such as appointment setters, technicians, management, and the parts department. Include a plan for all employees (or specific departments) affected by the new system implementation.
SIM will soon be ready for deployment! Carlie Davis wants you outline SIM’s testing plan, changeover strategy, and training plan. Also, agile is also being considered as a new project management technique at Appliance Warehouse. You know that improper training, testing, and deployment have ruined projects in the past. As you put forth your best effort, you consult the resource library and various emails from Carlie.
Hi Kevin,
Our lead developer was recently certified in Scrum, one of the agile methodologies, and would like to try to manage this project using scrum.
In order for her to do this, she needs us to rewrite the requirements list you previously created as user stories. Just to remind you, a user story looks like this:
As a < type of user >, I want < feature > so that I can < functionality >.
For example: As a taxi driver, I want directions so that I can quickly get to my next customer.
Please rewrite all of your requirements as user stories and I will pass it on to our development team.
Carlie
Hi Kevin,
The developers have requested to view your testing plan for SIM. Can you give me a sample of the tests you are planning to run? Show me examples of the unit tests, integration tests, and system tests.
Also, have you developed the training plan? Who are you planning to train and what functionality are you planning to teach the different classes of users?
It’s all starting to come together now!
Carlie
Hi Kevin,
As we near the end of the development stage for SIM, I have implementation questions. How do you plan on rolling out the new SIM system? Which technique did you decide to use? Why do you think this the best technique? Please explain the rationale for your choices.
Carlie”

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