Case study : Governance and Change in Digital Business

Course Learning Objectives Assessed:
This assignment assesses the following learning objectives.
1. Evaluate the performance of real world practice concerning IT Governance and Change Management strategies.
2. Determine and design activities supporting IT Governance that are mindful of contemporary change management theories.
3. Analyse, apply, and report on current IT governance concepts and frameworks for audit and compliance purposes.
5. Construct and implement IT Governance and change management plans drawing upon relevant industry frameworks.
Case Context
In recent years, the Auditor Generals in various Australian jurisdictions have grappled with problematic governance involving ICT projects. One of the solutions advocated has involved the implementation of IT Dashboard systems. Various reports have examined the performance of this solution. Results suggest that lack lustre governance persists. Such a shortfall is becoming problematic. Governments have now to rely increasingly on online systems. Moreover, the financial chaos in public administration caused by the pandemic prompt scrutiny of public finances. Better governance involving benefits management associated the ICT investments cannot be so readily disregarded as it was previously.
Benefits and impacts from ICT projects
Of particular interest to the relevant auditors and respective governments has been the struggle of government departments to demonstrate the benefits of their ICT projects. This concern is centred not only on the projects’ initiation stage but on longer term management that should be focusing on benefits realisation.
Recent experience in Victoria illustrates some of the challenges. In its Digital Dashboard Phase I project in 2015, the Victorian Auditor General’s Office (VAGO) discovered that of the 1,249 projects that had been reported only 1/4 had a benefits realisation plan. Of the benefit plans reviewed, only 1/3 set down the expected benefits and identified measures and related targets (VAGO, 2018 p37). Not surprisingly, VAGO concluded that “agencies involved in the 2015 audit were not able to assure Parliament and the Victorian community that their ICT investments had resulted in sufficient public value to justify the significant expenditure of taxpayers’ money.” (VAGO, 2018, p.7), VAGO subsequently indicated that basic reporting of the numbers of ICT projects and monies expended had improved. Nonetheless, there was still considerable weakness in the reporting about ICT project benefits assessment. VAGO also noted that the new ICT dashboard software tool being rolled out in that year had greater capacity to report on the expected impact that ICT investments have and to track benefits as they are realised. (VAGO, 2018, p.38). Obviously, from a governance viewpoint there was still a need to enhance realisation of benefits reporting.
In 2013, Queensland initiated an ICT dashboard in response to high profile ICT project failures. The dashboard sought to distribute timely information about ICT project performance. However, a review by the Auditor General in 2018 revealed this whole of government project struggled to achieve its objectives. There were noticeable shortfalls in regular and consistent reporting. While some useful short-term facts were reported inconsistently about project completion and cost, generally a deeper analysis about benefits management and value creation were absent. Queensland’s performance thus mirrored that of Victoria when it came to governance of economic value.
Assessment Task
For the purpose of this assignment, assume that you’ve been assigned to design a change management project that seeks to have Queensland’s government departments initiate a better governance framework. Its purpose is to improve investment performance of ICT projects. In particular, the Government is interested to introduce the adoption of COBIT2019 ( to strengthen ICT governance.
The audit documents linked in this case report on real factual material about contemporary governance performance. The proposal to initiate COBIT2019 is, however, fictitious. It is an educational device chosen to have you explore a framework that might help reduce current weakness in governance activities. Furthermore, the case offers you an opportunity to design a relevant change management process.
What you have to create.
This individual assessment requires you to design a change management intervention that seeks to address shortfalls in relevant governance practice. Your design needs to consist of two elements. The first element will be a 2,500-word report that describes in detail the logic and evidence that supports your anticipated governance solution and your planned change intervention. This report will be worth 30% of total marks. The proposed intervention needs to be based on change models which are discussed in class.
• An introduction – introduce yourself and the topic of the video (Strengthening governance of benefits in ICT projects).
• A background to the case–discuss the need to improve the realisation of benefits from ICT investments in the Queensland government.
• An overview of COBIT2019 and how it is being used to design an appropriate governance system to suit this case.
• Your application of a change model to implement a COBIT2019 based governance system that will satisfy Queensland’s desire to see improved benefits management in ICT projects.
• A critical analysis of COBIT2019 – categorise particular challenges involved in its use.
• A conclusion – restate the rationale that underlies your proposed change management plans.
Citing Relevant Sources
In the written report, wherever, possible cite sources to underpin your discussion. Ideally, you should cite additional sources that have not been provided as course references in lecture slides, the course text or recommended readings to demonstrate that independent research has been undertaken. You are allowed to and should cite the audit reports. However, additional research is required to satisfy assessment requirements. The references used in this project should be listed in the written report requirement of this project. Items in this list should be formatted using the Harvard parenthetical citation style for use in reference lists.
A minimum of five, but ideally eight or more additional quality sources must be cited demonstrating relevant, independent research. NB- None of the references drawn from the assessment instructions or course resources/lecture slides/texts will count toward meeting the referencing standard.

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