“The case should include Abstract, Content and conclusion with at least 5 – 6 references and make it 6 pages.
Answer the Discussion Questions at the end of the Case Study. Develop questions and answers together in a research format. 
Discussion Questions 
1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics. 
2. Describe your top ideas for Matt to present to Joel next week. 
3. How would Matt get Joel to support his ideas?

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