Human Relations and Development: Unit VI Journal, Unit VI Reflection Paper,Unit VII Journal, Unit VII Article Critique

“Unit VI Journal
Instructions
As a human resource manager, how would you deal constructively with complaints and anger from fellow employees, management, and customers within an organization? Are these methods effective to resolve the issues? Explain and discuss. Your journal entry must be at least 200 words. No references or citations are necessary.
Unit VI Reflection Paper
Instructions
As discussed in the unit lesson, resolving conflict in the workplace requires using interpersonal skills, management skills, and techniques. Interpersonal skills can consist of understanding individual differences, self-esteem, self-confidence, communication, teamwork skills, problem-solving skills, cultural relations skills, motivation skills, customer service skills, ethical behavior skills, and stress management skills. Management skills focus on the type of management skill applied such as collaborating, accommodating, forcing, avoiding, and compromising. As a member of the workforce, you must be able to effectively resolve conflict, either with the use of interpersonal skills, management skills, or by applying the recommended ways of responding to tension in the workplace (e.g., overcoming defensiveness, accepting of the tension, and resolving the tension). 
For your Unit VI Assignment, please reflect on your knowledge of resolving conflict that you have experienced or observed in the workplace. Please analyze what you have learned. Describe how your learned knowledge can be used. Also, identify how this information can be used to resolve conflict in the workplace in your current job or from a past incident you have experienced. What steps/methods were used in resolving the conflict? 
Your reflection paper should be at least three pages in length, including an introduction, a body that supports your reflection, and a conclusion. Be sure to include a title page. The title page does not count toward the total page requirement.
Unit VII Journal
Instructions
As a leader, you are expected to perform and conduct day-to-day business and networking opportunities in the best interest of the organization; however, if proper etiquettes are not followed when interacting with others, it can be costly to the organization. As the leader, evaluate how you would deal with an individual who could possibly jeopardize the strategic platform of the organization? Your journal entry must be at least 200 words. No references or citations are necessary.
Unit VII Article Critique
Instructions
As a leader, it is expected for you to be able to identify with the workers within the organization. This process can take place during basic observation, performance evaluations, attendance, interaction with others, and basic characteristics or behaviors. The leader must identify different personality types or behaviors and apply the suggested tactics for properly handling each type. 
Research the CSU Online Library or another external source for an article(s) that addresses different personality types or behaviors in the work place and how to apply tactics for properly handling of each type. 
Provide your opinion on the article as it applies to the following questions: 
What is the author’s main point? 
Who is the author’s intended audience? 
Do the author’s arguments support his or her main point? Explain different personality types or behaviors and how to apply the suggested tactics for properly handling of each type. 
What evidence supports the main point? 
What is your opinion of the article? (Do not simply summarize the article.)
What evidence, either from the textbook or additional sources, supports your opinion? 
Your article critique should be at least two pages in content length, including an introduction, a body of supportive material (paragraphs), and a conclusion. Be sure to include a title page and a reference page and follow all other APA formatting requirements. The title page and reference page do not count toward the total page requirement.
The following resource(s) may help you with this assignment.
Citation Guide
CSU Online Library Research Guide

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