“500 words
Read Chapter 5.  Answer the following questions in a short answer essay format. 
1. What is meant by the phrase “informal administrative process”?

2. What is consent negotiation, arbitration, mediation?  What is an ombuds, and what purpose does it serve?  What are the strengths and weaknesses of these alternative dispute resolution methods?
3. Summarize Chapter 5 Sections B. & C.  

4. Explain the advice and declaratory orders discussed in Chapter 5 Section G.  What value do they provide to private parties and administrative agencies?  Are agencies bound by the advice they provide?