We don’t know how common, or how rare, this type of culturally competent care really is. We do know that evidence of healthcare disparities in this country continues to mount. We also know that when care is provided in a way that is culturally competent, it is both safer and more effective. This story, while extreme in its specifics, reflects the widespread experience for families with diverse backgrounds and different beliefs from those in the mainstream medical culture.
With regard to this scenario, how would you address cultural competency and communication in order to address the following goals?

Goal 1: Create an environment and mechanisms that promote high quality care.
• Change Concept 1a: Assess organizational and individual understanding of culturally and linguistically effective care and implement appropriate strategies for making and sustaining improvements.
• Change Concept 1b: Involve community in planning, implementing, and evaluating services and policies.
• Change Concept 1c: Provide linguistically effective care at all points of contact.

YOUR TASK What strategies would you initiate and promote in order to address each change concept above and meet the overall goal? Start with what you saw in the scenario and then delve deeper to include your own examples of application. Be specific with your answers by providing an example or describing in detail a specific intervention or approach. Make sure you address each change concept separately, for a total of three responses in this section.

Goal 2: Support families to manage the health care of their children.
• Change Concept 2a: Determine and incorporate relevant cultural healing traditions and beliefs into patient care and communication.
• Change Concept 2b: Prepare families to be engaged, empowered and educated so they are active partners in their child’s care.
YOUR TASK What strategies would you initiate and promote in order to address each change concept above and meet the overall goal? Start with what you saw in the scenario and then delve deeper to include your own examples of application. Be specific with your answers by providing an example or describing in detail a specific intervention or approach. Make sure you address each change concept separately, for a total of two responses in this section.
Goal 3: Promote clinical care that is consistent with scientific evidence and family preferences.
• Change Concept 3a: Embed evidence-based guidelines into daily practice and share information with families to encourage participation in care.
• Change Concept 3b: Provide clinicians access to reliable resources for learning about health beliefs and practices of cultural groups in the community.
YOUR TASK What strategies would you initiate and promote in order to address each change concept above and meet the overall goal? Start with what you saw in the scenario and then delve deeper to include your own examples of application. Be specific with your answers by providing an example or describing in detail a specific intervention or approach. Make sure you address each change concept separately, for a total of two responses in this section.

Goal 4: Assure the delivery of effective, efficient, patient-centered care.
• Change Concept 4a: Provide consumers with effective and respectful care compatible with their cultural beliefs and practices and in their preferred language.
• Change Concept 4b: Create an effective and efficient system to define roles and responsibilities regarding culturally effective care and distribute tasks among members.
YOUR TASK What strategies would you initiate and promote in order to address each change concept above and meet the overall goal? Start with what you saw in the scenario and then delve deeper to include your own examples of application. Be specific with your answers by providing an example or describing in detail a specific intervention or approach. Make sure you address each change concept separately, for a total of two responses in this section.

Optional resources: –
https://www.huffpost.com/entry/how-social-media-is-shaki_b_9090102

How Brazilians Use WhatsApp to Connect on Zika