– Singapore Nursing Student context
– Choose 2 out of 3 topics: Negotiation, Networking & Customer Service Skills
– Each topic: 200 words (no more/less)
– Refer to the instructions folder carefully and grading rubrics
– 3 mins speech: Prepare 100 words for each of the topic selected. Avoid repetition from written assignments and focus on essential skill applications in personal and workplace conflicts.
Part 1- Communication in Nursing
1. Submit a 300-400 word reflection on two topics by Week 14 Friday, 19th July
11.59pm, maximum 400 words (200 words per topic).
2. Choose 2 out of the three topics provided (Word count for each topic should not exceed 200 words)
- Use the provided tips to guide your reflection writing.
- Reflect on negotiation, service and networking skills to devise improvement strategies.
- Use tutorials or e-learning materials to integrate acquired knowledge and skills into personal or professional contexts.
TOPIC 1: NEGOTIATION SKILLS
To reflect on
- Your Experiences (Identify who and what you have negotiated with in personal and professional contexts)
- Your Personal insights (Share real-life negotiation examples, focusing on understanding others’ needs and fears are and identify those needs and fears, rather than positions)
- Key negotiation concepts (Consider interests versus positions (understand underlying reasons), BATNAs (Best Alternative to a Negotiated Agreement or a backup plan) and communication/ empathy in negotiation)
- Ethical considerations (Reflect on being an ethical negotiator, prioritising fairness, honesty and respect)
- Future Application (Think about applying insights from this reflection to future negotiation scenarios)
TOPIC 2: NETWORKING SKILLS
To reflect on
- Your Experiences (Identify where networking skills were used and consider how your skills and knowledge can benefit others and the community)
- Personal insights (Reflect on past networking experiences and explore opportunities for acquiring additional skills and knowledge. Consider how these improvements can strengthen your networking capabilities)
- Key concepts (Think about applying networking concepts to enhance your connections. Consider who you can help areas you can specialize in, and how to make your expertise known)
- Future application (Consider how insights gained can be applied to future networking scenarios across various aspects of your life. Explore methods to enhance your skills and network more effectively with others)
TOPIC 3: CUSTOMER SERVICE SKILLS
To reflect on
- Your experiences (Identify instances where you’ve used customer service skills. Describe the service scenarios encountered and consider how your skills and knowledge can benefit others and the community)
- Personal insights (Reflect on past experiences involving customer service skills. Consider ways to understand the perspective of individuals who may behave negatively or aggressively towards you. Consider ways to cultivate empathy, generosity, and compassion towards others, reflecting on the challenges or hardships they may encounter)
- Key customer service concepts (Explore the application of customer service concepts, especially compassion and kindness towards others. Discuss effective verbal and nonverbal communication skills in customer service interactions and think about gestures or language that convey kindness)
- Future application (Consider how insights gained can be applied to future conflict scenarios where customer service skills are vital. Think about applying these skills in various aspects of your life to improve interactions and outcomes)
Part 2
(Individual, 3min presentation)
3.1 Guidelines
- Emphasize key conflict resolution points for negotiation, networking and customer service skills within the 3 min presentation.
- Avoid repetition from written assignments and focus on essential skill applications in personal and workplace conflicts.
- Speech confidence and clarity will also be evaluated.